Scope of Position: The Training Manager is responsible for the development and execution of the company's product/application training initiatives for both internal personnel and external customers. The position will require curriculum creation and implementation strategies across various mediums of distribution, including both in-person and online. Essential Duties and Responsibilities: Establish schedules for training programs both at the Reed Institute and external venues, with an emphasis on education, product marketing and brand recognition. Work in partnership with other division departments, including sales and technical resources, to determine the training needs both internally and externally. Development materials to support all training initiatives including PowerPoints, videos, and any other protocol to maximize the delivery of the message. Utilize feedback from training initiatives to assist with future product development and continual improvement programs. Work with marketing to develop distributable content to be used across social media and other digital platforms. Travel as necessary throughout North America and Canada to provide training and assist with application site visits when necessary. Maintain the integrity and equipment used in hands-on, live-fire lab ensuring all products are up to date and installed properly. Other duties as needed or assginged Five years professional training experience focused on HVAC equipment, specifically gas-fired boilers, water heaters and other appliances and their application in real world settings. Heat Pump experience is a plus. Specific background in the development and implementation of training programs. Experience in Microsoft Office, specifically Work, Excel and PowerPoint. Great organizational skills. Excellent written and verbal communication skills. Strong work ethic with the ability to produce in both team and individual settings with minimal supervision.
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