Job Description

Job Summary

• The primary goal of this position is to effectively manage all freight-related issues to ensure smooth and timely operations, playing a crucial role in the logistics chain.
• This role involves optimizing customer orders for truckloads, focusing on profitable and efficient routing strategies that maximize the benefits for both the company and our clients.
• You will be responsible for maintaining quality control over shipping orders, ensuring accuracy and compliance to meet high customer satisfaction and regulatory standards.
• In addition, your expertise will be vital in troubleshooting any issues that may arise in the shipping process and providing timely resolutions.

Primary Duties

• Conduct regular quality control checks on shipping orders, addressing any discrepancies that arise to uphold service excellence and enable continuous improvement.
• Coordinate with carriers for pickups, ensuring that schedules align with business needs and customer expectations, fostering strong partnerships with transport providers.
• Support the completion of logs and customer orders by verifying information and confirming details with relevant stakeholders, ensuring streamlined operations.
• Maintain accurate UPS and Federal Express manifests, facilitating smooth shipping operations and essential record keeping for accountability.
• Provide exceptional customer service from the initial order stage through to receipt, guaranteeing a positive experience and fostering long-term relationships.
• Recommend reliable freight carriers to customers and oversee all export shipments, ensuring compliance with regulations and minimizing potential issues.
• Handle all paperwork related to shipping, including preparing and verifying bills of lading to ensure accurate record-keeping and timely processing.
• Input vital shipping data into the AS/400 system, contributing to efficient data management and reporting, while keeping systems updated for accuracy.
• Carry out routine office duties such as filing, data entry, and ordering supplies, ensuring an organized work environment conducive to productivity.
• Engage with company representatives to renegotiate pricing and service levels, playing a key role in maintaining vendor relationships and enhancing service agreements.
• Update and maintain the NAFTA certificate of origin for each export customer, ensuring compliance with applicable trade legislation and keeping up with changes in regulations.

Qualifications

• Strong analytical skills are essential to read, understand, and interpret various business documents, technical manuals, and applicable regulations effectively.
• Proficient writing skills are required to prepare reports, business communications, and procedure manuals that convey clear information and meet professional standards.
• Excellent presentation skills will enable you to effectively communicate information and address inquiries from managers, clients, and the public.
• Competency in mathematical calculations, such as percentages, volume, and proportions, is needed to evaluate shipping costs accurately and make informed decisions.
• A sound understanding of algebra and geometry enables you to apply solutions effectively in logistical scenarios, enhancing operational efficiency.
• Problem-solving abilities are crucial to gather data, analyze information, and derive accurate conclusions in fast-paced environments, allowing for swift issue resolution.
• The ability to interpret complex technical instructions and manage multiple variables in shipping logistics will be key to your success in this role.

Education / Experience

• A minimum of a one-year certificate from a college or technical school is required, demonstrating foundational knowledge relevant to transportation logistics that supports your role.
• Preferably, 3-6 months of related experience and/or training, or an equivalent combination that demonstrates capability in this field, will enhance your applicability for the position.

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